Commercial Cleaning Services Gold Coast | About Us

Amazing Service. 400,000 Hours Of Expertise. Affordable Prices

Happy Cleaner looking at customer

Call Today, Clean Tomorrow 04 333 222 40

We Won’t Share Your Information With Anyone

Call Today, Clean Tomorrow

First Week In Business And Our Company Founder Loses A $14,000 Key and Gets Sued For $17,000 

Like many embarking on their first business venture, I had left the corporate world with a stellar record as a Manager from local level to the executive suite, It seemed whatever I touched turned to gold.

Of course I worked hard at it. Enough to make brown hairs turn grey.

Turns Out Delivering A Leading Gold Coast Commercial Cleaning Service Is Not Easy.

That was in 2009 and I was soon to learn, cleaning would take me down a peg. Or three!

Let me explain.

November 2009 was unseasonably hot and humid. And I threw myself into the deep end, starting my ownership on the very first day of Schoolies where my job was to clean 100 full apartments in 6 hours.

It didn’t scare me, but looking back on it, maybe it should have.

By the end of my first day, a Master Key  to a whole Hi-Rise building had been lost. To have every lock changed would cost me $14,000,

And by the end of my first week, an  Insurance Company sued me for $17,000 claiming I had flooded a customer’s floor with a scrubbing machine. At this point, I was still under the watchful eye and full instruction of the previous owner. I knew little about cleaning and it was the previous owner that was operating the scrubber, Same as he’d been doing since starting in that job six years before.

The Buck Stopped With Me and I Wouldn’t Have It Any Other Way.

You see, because I now owned the business, I was the one sued.

I had my best friend with me in the business. He was an excellent cleaner. I figured I knew about managing and he knew about cleaning,

But it was him that lost the master key.

Just about my whole world collapsed.

The thought that kept me sane that week was the compulsion I felt to own up and be responsible for my mistakes and to solve the problems for my customers, that I created.

OK, I thought, to keep my customers happy, I am going to have to be pretty damn cool under pressure and be damn good at solving customer problems.

And mine too!

Funnily enough, both customers must have sensed that my heart was in the right place because in the end, both kept MD as their cleaner.

For years.

In fact, in ironic turn of events, MD Commercial Cleaning is still helping customers today while both  customers have shut up shop.

In the end, the key was found on the cleaners trolley, locked away in the cleaners room. And the warped dance floor?  The insurance company accepted it was caused by a combination of the floor boards being seated too close to the wall and a humidity level that was too high for too long.

And you can bet your life it was me that had to find out how floors reacted to water, to the environment, how they are built and why such a small scrubbing machine couldn’t possible cause that level of cupping of a floor.

But what a wild ride that was. All in my first week of owning a cleaning company.

Sometimes, it is our biggest problems that provide our biggest learning opportunities. Like Things Not to do!

And with sweat dripping from my  eyebrows, and indeed every pore of my body that week I learnt to stay professional and provide exceptional service in the midst of a virtual Level 5 Cyclone.

Or in my case, two of them.

They Were Valuable Lessons That Made Us Better Serve You

Our approach is to learn from our mistakes. And to learn from you, our customers, our suppliers, our competitors and industry best practice. All in an effort to serve you better and keep our prices down.  Read about our prices . Learning and improving is a hallmark of our approach to making your life as easy as possible where we touch it.

Your happiness drives our thinking.

We often talk amongst ourselves around how we are a customer service company that provides cleaning.

We see ourselves as a customer service company that provides (your) cleaning. Not a cleaning service that provides customer service.

If you are not happy, we are not happy.

And we mean it,

What you want and need from us is almost never too much trouble – if it is, we’ll let you know and part ways! Read about or Service Culture here.

Your Happiness Inspired by The Best Customer Service I Had In My Life

When I bought a Kindle that did not operate properly, I contacted Amazon who replied, “I’m sorry to hear that sir. Let me send you another Kindle right away”. They didn’t even ask for the first one to be sent back.

Their service had me. I was blown away by it. And I thought, wouldn’t it be so cool, if we could be thought of in the same way by our customers.

that feeling our customers get when they know we are looking after them. That service model is what we offer you.

Want some of that? We are fanatical about quality because you should expect that of us. Read about our Cleaning Quality Here.

And we are fanatical about serving you.

We are all about the inputs.

And making you happy is the input we are most interested,

We know that money will only come our way, but only after we have made you happy.

It does not work the other way around. Not for you, And not for us either.

Tired Of Declining Cleaning Standards?

 More Cleaning At the Same Price? Book Your Free Quote Today  04 333 222 40

Expect The Very Best Customer Care

You call, we come running. Your satisfaction is everything to us. What you need is what we built our company on.

You can expect us to go out of our way to assist you if you run into any problems. That means your problem is fixed for you, almost always on the same day or during your next clean, no questions asked. Our Guarantee is to Fix it Free.

Introducing July Byrne, Company General Manager Who Is Always There For You

Julie’s purpose is to make you happy. With over six years in the field, Julie is able to accurately assess your needs and organise for your problems to disappear.

Julie is available when you need her- use the form  to send an email directly to her inbox or call her on 0433322240 to talk to her now.

People that meet Julie have described her as, “One Smart Cookie” and more than one customer calls her, “Ms Amazing”. Julie is fast and efficient. If you need her, she will be there for you and you will see for yourself, why she has picked up so many playful nicknames!

Thought Of An Improvement We Can Make?

We work hard to deliver the best customer service we can every day.  But we also know that our customers make us better cleaners. So if you have an idea, you think we could use, let Julie  know today. We Care About Quality

Going The Extra Mile

Our regular cleaning is only half of our story. Our customers rely on us for all sorts of additional services. Below are some requests that we have successfully assisted with. We have alerted a customer that their ceiling was collapsing during a rain event and we stuck around to clean up the mess.

    • We have done special Coronavirus eradication cleaning.
    • When our customers change address, we assist with exit cleans and pre-move cleans or builders cleans.
    • We have organised pool care, handyman services, painting and other non-cleaning activities.
    • We have helped our customers when moving their personal addresses.
    • We have mopped up after localised flooding.
    • We have provided services for special or one-off events.

If you can think of it, we have probably done it. Read More About Our Over The Top Exploits

Have a Request?

Use the form to your right or contact our Our General Manager, Julie Byrne on 0433322240

A Picture of a MD Commercial Cleaning Cleaning Plan

3 Easy Steps To The Best Cleaning We Can Give You

  • 1

    Email or Call

    We’ll come to site and collaborate on MD Plan for improved presentation at an affordable price and send you a quote with how we’ll address YOUR needs.

  • 2

    We Get To Work

    Your Cleaners(s) will be trained by our Quality Manager to meet YOUR specifications so your property will be cleaner than it’s ever been.  Next day, we will seek your feedback so we can “dial in” our cleaning until YOU are totally satisfied.


  • 3

    You’ll Have Piece Of Mind Knowing Our Standards Will Never Decline

    We’ll make sure every service reflects the value of your cleaning investment. And we’re just a phone call or email away if you need our help.

  Better Cleaning For You Is Just a Call or Email Away 04 333 222 40

Call Today, Clean Tomorrow

Get In Touch or Call O433322240

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.
Cleaning on the Gold Coast Since 2009