Our On-Site Commercial Cleaning Assessment Revealed 7 Years of Poor Cleaning Practices
After years of neglect, a site visit confirmed the previous cleaners did the minimum, were careless and sloppy cleaners. They had let the customer down and taking money FOR NOT providing services they had promised.
Here are just a few of the things we found:
⇒ There were stickers on glass partitions. They we everywhere and it was obvious some were put there by staff who didn’t even work there anymore
⇒ Significant dust build-up on window sills and skirting boards. So it was obvious they had never been cleaned
⇒ The drain in the kitchen sink was, erm disgusting and an obvious receptacle for spreading germs
⇒ The front, sides and top of the fridge had grubby hand marks and dust accumulation
With Our Customer, We Devised The MD Cleaning Plan To Get Better Commercial Cleaning Outcomes
We showed the customer how MD could remarkably improve the standard of their presentation:
⇒ And the customer would not have to pay anymore than they were paying the other cleaning service
⇒ We selected cleaners we knew had achieved high quality outcomes in similar settings as experience and know-how counts
⇒ We briefed the Quality Team and the Cleaning team about our list of priorities, their timelines and the standards we expected them to achieve
⇒ We prioritised hygiene first to make the office a healthy environment for staff and visitors. We deep cleaned the toilets and bathrooms.
⇒ Next, we looked at the areas that would have the most impact on the overall visual presentation of the office which meant the high visibility areas such as the entrance and Reception.
⇒ We then moved around the office improving the visual appeal, hygrine and overall presentation.
⇒ To keep the prices the same, we repaired the cleaning a little bit at a time. We did some deep cleaning during every service and after 3 months, the transformation was amazing. And thankfully, those stickers on the partitions that were so painful to remove, never made a comeback!
Our Customer Was Delighted With Our Results
We Before engaging MD, they had no idea about how bad their cleaning really was despite paying good money for it. Here are some of the comments they made:
⇒ They said the office looked cleaner, more professional and visually appealing
⇒ The staff said they were amazed at the difference we made. Some even said they enjoyed coming to work more.
⇒ Others made comments about how much more hygienic the toilets and bathrooms were.
⇒ We also received praise for being, thoughtful, efficient, easy to deal with and professional at all times.
Would The Best Commercial Cleaning Services Company On The Gold Coast Ever Let This Happen?
We see evidence of declining cleaning standards all the time. And every time, the customer pays for cleaning services they never receive.
MD would never do that to you. We hate sub-standard and careless cleaning just as much as you do so we go out of our way to make sure it never happens on our watch.
