A Little Bit About Us
0433 322 240 Call Today, Clean Tomorrow
Starting in 2009, I was sued in my first week of owning a business and my best friend who I relied on to provide the cleaning expertise lost a master key so I was quoted 14 thousand dollars to have the whole building re-keyed.
Sometimes, it is our biggest problems that provide the biggest learning opportunities and those two did. They both turned out well as the key was found (on the cleaner’s trolley) and the insurance case was dropped – the issue at hand was not caused by me.
They Were Valuable Lessons That Made Us Better Serve You
Our approach is to learn from our mistakes, our suppliers, our competitors and industry best practice all in an effort to serve you better and keep our prices down. Read about our prices . Learning and improving is a hallmark of our approach to making your life as easy as possible where we touch it.
Our Approach – To Make Your Life Easier
We often talk amongst ourselves around how we are a customer service company that provides cleaning.
You see, your happiness drives our thinking.
What you want and need from us is almost never too much trouble – if it is, we’ll let you know and part ways! Read about or Service Culture here.
Your Happiness Inspired by Amazon
When I bought a Kindle that did not operate properly, I contacted Amazon who replied, “I’m sorry to hear that sir. Let me send you another Kindle right away”. They didn’t even ask for the first one to be sent back.
Their service had me but more importantly,
Their service model is what we offer you.
Want some of that? We are fanatical about quality because you should expect that of us. Read about our Cleaning Quality Here.
Our Company Structure
Got a minute?
This one is complicated.
MD Commercial Cleaning made up of a partnership of trusts, The Trustee for Mackenzie Family Trust & The Trustee for MDCC Trust ABN 13 647 485 442. In Turn, each trust has a Company as Trustee, ie, D.G Mackenzie Pty Ltd acts as Trustee for Mackenzie Family Trust and MDCC GC Pty Ltd acts as Trustee for MDCC Trust.
Our Registered office is at 673 Ashmore Rd Molendinar 4214
Phew, that was a mouthful.
Dispute Resolution Process
We have a Fix For Free Guarantee
In a nutshell, if you aren’t happy, neither are we. So if we hear from you that we have let you down, we’ll be around soon as we can to fix our mistake.
Our attitude? You’ll here the word sorry a bunch of times and we will do what we can to turn your bad day into a good one.
Free Spring Clean With Every Weekly Service – we will remove the marks on your walls, wipe your sills and skirting boards, your doors and door handles, inside and outside your bins and more.
Some Happy Customers
Caring For 90+ Satisfied Commercial Cleaning Customers On The Gold Coast
More Happy Customers
Our Regular Cleaning Jobs Are Located All Over The Gold Coast :
- Surfers Paradise
Our Cleaners Are Ready and Waiting For Their Next Job :
- Varsity Lakes
- Palm Beach
- Mermaid Beach
- Biggera Waters