A Little Bit About Us
0433 322 240 Call Today, Clean Tomorrow
Starting in 2009, I was sued in my first week of owning a business and my best friend who I relied on to provide the cleaning expertise lost a master key so I was quoted 14 thousand dollars to have the whole building re-keyed.
Sometimes, it is our biggest problems that provide the biggest learning opportunities and those two did. They both turned out well as the key was found (on the cleaner’s trolley) and the insurance case was dropped – the issue at hand was not caused by me.
They Were Valuable Lessons That Made Us Better Serve You
Our approach is to learn from our mistakes, our suppliers, our competitors and industry best practice all in an effort to serve you better and keep our prices down. Read about our prices . Learning and improving is a hallmark of our approach to making your life as easy as possible where we touch it.
Our Approach – To Make Your Life Easier
We often talk amongst ourselves around how we are a customer service company that provides cleaning.
You see, your happiness drives our thinking.
What you want and need from us is almost never too much trouble – if it is, we’ll let you know and part ways!
Your Happiness Inspired by Amazon
When I bought a Kindle that did not operate properly, I contacted Amazon who replied, “I’m sorry to hear that sir. Let me send you another Kindle right away”. They didn’t even ask for the first one to be sent back.
Their service had me but more importantly,
Their service model is what we offer you.
Want some of that?
Our Company Structure
Got a minute?
This one is complicated.
MD Commercial Cleaning made up of a partnership of trusts, The Trustee for Mackenzie Family Trust & The Trustee for MDCC Trust ABN 13 647 485 442. In Turn, each trust has a Company as Trustee, ie, D.G Mackenzie Pty Ltd acts as Trustee for Mackenzie Family Trust and MDCC GC Pty Ltd acts as Trustee for MDCC Trust.
Our Registered office is at 673 Ashmore Rd Molendinar 4214
Phew, that was a mouthful.
Dispute Resolution Process
We have a Fix For Free Guarantee
On the rare times we have not met a customer expectation, we take it personally. So do our cleaners.
It hurts us. And our cleaners.
We don’t want to argue with you, we want to make good on our promise to you.
So we have a fix it free guarantee we pull out of mothballs from time to time. It means we fix your problem, no questions asked, same day if possible.
As much as our mistakes hurt us, we know they make us better cleaners too because they form an important part of learning about your needs.
If you are still not happy, you can call or email us and we can discuss the issue.
If you are still not satisfied after we have re-cleaned for you and discussed the issue, you are welcome to pursue civil remedies or any statutory remedy available to you.
You can have confidence that in cleaning for over 30,000 hours annually for our customers, not a single dispute has ever gone beyond a phone call.
Free Spring Clean With Every Weekly Service – we will remove the marks on your walls, wipe your sills and skirting boards, your doors and door handles, inside and outside your bins and more.
Some Happy Customers
Caring For 90+ Satisfied Commercial Cleaning Customers On The Gold Coast
More Happy Customers
Our Regular Cleaning Jobs Are Located All Over The Gold Coast :
- Surfers Paradise
Our Cleaners Are Ready and Waiting For Their Next Job :
- Varsity Lakes
- Palm Beach
- Mermaid Beach
- Biggera Waters